Managed IT > 'Break-Fix' Model

Small businesses with limited budgets and staffing have always had difficulty maintaining and managing their technology solutions. Working with narrow resources doesn’t have to be a challenge, but more often than not, technology creates issues for companies that don’t have a dedicated IT support system. What if Macro Systems told you that it didn’t have to be this way, and that accessible IT management is something that all organizations can achieve?

In the past, businesses had to permit unacceptable IT assistance just to say that they had it when it was required; it was either that or invest significant amounts of time and resources into hiring an in-house IT department, which isn’t always an option. In essence, your business will always require IT support, whether you’re a small organization or a large corporation. You might think that it’s fine to just worry about your IT when problems present themselves, but preventing the issues in the first place is where the savings really start.

The standard method of handling IT maintenance for small businesses that don’t have the time or resources to do it themselves is the “break-fix” model, which involves only maintaining technology when a problem has presented itself. While it might save you money in the short term, it will harm your organization’s ability to function in the long run, as critical maintenance might be put off in order to save money. Moreover, you often lose a lot of money in the short term, as problems that pop up will result in a considerable amount of downtime. Thus, Macro Systems recommends a preventative measure that addresses minor problems as they pop up so they don’t have the opportunity to evolve into larger, more costly problems.

The alternative solution is to apply a comprehensive managed IT solution that can save your business time and money on technology maintenance and management. Managed IT basically turns the capital expense of maintaining technology and transforms it into an operational expense. This effectively replaces your organization's large up-front expenses with smaller, more affordable monthly payments. Even if you currently have an IT resource in the fold, having another to supplement it can be helpful for projects that need to be fulfilled.

To learn more about how your business can take advantage of managed IT services, reach out to us at 703-359-9211.