How to Limit Time Spent Dealing with Vendors

There is a chance that you view your vendors as a necessary evil. While you have to work with them to get the software or tools that your organization needs to function, it’s difficult to not think of everything else that could be accomplished in the time you spend dealing with them. Alas, there are even more costs to dealing with vendors that you may not have considered.

You’re in the market for a new piece of business software, but you aren’t sure what options are available. You’ve done some research online, but you’d prefer to speak to someone one-on-one to comprehend what is available to you. While your conversation seems promising initially, you soon realize that it has continued far longer than it should have. Making matters worse: it turns out that the solution isn’t the right fit, meaning that you just wasted valuable time for nothing.

Take a step back and assume that you don’t comprehend what a poor fit the new solution is until it’s already been implemented. You don’t want to waste your investment into it, so you seek out support from the provider. Before you know it, you’re spending more time than ever trying to sort out problems with your provider, playing phone tag and constructing emails to them as you try and explain your situation.

Dealing with this for one solution would be irritating enough, just think what it would be like to deal with this scenario for each one you leverage.

Additionally, each vendor will have their own set of contacts and a preference for how you get in touch with them. Don’t you have enough to deal with without keeping track of each vendor and their offering for you, plus their contacts?

No one wants to deal with these issues, which is why you could benefit from a vendor management strategy from Macro Systems. We’ll keep track of your solutions and contacts as well as handle your wishes.

Macro Systems will also keep careful documentation of every detail of your arrangements: which vendors you use, the software you have licensed, and the devices you have at your disposal, as well as take over their management on your behalf. Thus, the number of contacts you ever need to reach out to concerning your vendors is one, eliminating the chance of being put on hold or simply told to repeat the same troubleshooting tasks you’ve already gone through. Instead, one of our technicians will be able to access the information they need to expedite your support process, getting you back in business with minimal time wasted.

With Macro System’s vendor management services, you’ll only ever have to call one trusted source to resolve any of your technology and support needs. Give us a call at 703-359-9211 for more information.