Managed Services Offers Superior Support

It wasn't too long ago that we had to haul a computer into the shop to get it fixed if there were problems. However, with the pace that modern business is conducted, this approach just isn’t effective for businesses any longer. Today, with the support of a managed service provider, support is available much more efficiently and affordably than ever.

Let’s examine how the support offered by a managed service provider is delivered, and how it ultimately benefits the businesses that leverage it.

What Makes Managed Support So Different?

Contemplate what you could expect to experience if you encountered a technology issue under each approach to obtaining support.

In the traditional system, a user would only call in support when a problem had been encountered severe enough to prevent them from being productive at all, or at least one that obstructed their capability to work effectively. Their IT person would come into the office to see what the problem was, and whether or not it could be fixed on the spot.

If it could, the visitor would spend a few hours in the office, noisily making repairs. If not, it was back to his shop for a time, leaving the business short a workstation and an employee rendered unproductive.

With a managed service provider providing their support, a user’s overall experience would play differently. Instead of a computer guy being called in to diagnose the workstation in person (or whatever IT component was acting up), a technician could be called and, without any travel time required, remotely access the problematic equipment to identify the issue and resolve it.

Onsite Support if Necessary

In most cases, this remote connection is adequate for the managed service provider to accomplish what they need to. Nonetheless, there are some problems that will require a physical presence to resolve. In these cases, a managed service provider will send out one of their trained technicians to attend to the problem, professionally and proficiently.

Rally Your Business with Reliable Support Services

Technology is supposed to be a tool, don’t let it hinder your operations. The professionals at Macro Systems can help you make the most of your IT through managed services. Call us today at 703-359-9211!