Macro Systems Can Help Manage Your Organization's IT Health

Your critical business systems are malfunctioning and you don't know exactly what’s causing the problem. Luckily, you aren’t caught up in this alone. There are people that can help you, just like a doctor would help you if you were ill. Nonetheless, instead of calling your healthcare provider, you want to call a managed services provider, or 'MSP'.

When you feel ill, you go to the doctor’s office. The doctor examines you, diagnoses the problem, and prescribes a solution. This process has been in place for millennia. More recently, it was also adopted by a very different industry: the information technology industry.

When most think about IT, stereotypes pop up. Most think about the phone calls to tech support that take forever and feel like they do little to move the recovery process along, or about the technician who comes in to repair something onsite, making a big mess and causing a distraction. Naturally, this has made many business owners and users reluctant to call in IT services, preferring to make do as best they can with what they have. More often than not, this doesn’t end well for the organization.

This phenomenon has resulted in a shift in the IT service industry that is now possible thanks to improved technology. These days, instead of trying to fix a problem after the fact, we work to prevent the problem before it happens.

Consider how many doctors spend a good portion of their office hours; it isn’t performing complicated surgeries and procedures on their patients. Usually it's spent checking up on their patients to make sure they’re remaining healthy. IT services now emulate this approach, saving everyone time and money by diagnosing problems early.

This approach is called 'managed services', and in many ways, it works better for your IT than it does for your physical health.

For a standard monthly fee, your technology is kept under careful watch by your provider. This managed service provider can not only monitor your infrastructure remotely, they can usually take action remotely to resolve the issue before it actually has an effect on your organization's operations. If that isn’t an option, your MSP can send out a technician to discreetly assist you at your location, much like a doctor making a house call would.

Additionally, just as a doctor can proactively prescribe scripts to be refilled, your MSP can proactively review and update your existing solutions to further upgrade your technology experience.

When you think about it, a doctor’s purpose is to assist us in living as effectively as we can, despite the circumstances. Your MSP’s purpose is to do the same for your organization's efficacy by caring for your solutions. Reach out to Macro Systems to find out how else an MSP’s services could potentially benefit your organization, and maybe even schedule an appointment for your next check-up. Call 703-359-9211 today.