About 10 years ago, when managed IT services were just beginning to gain traction, one of the critical selling points was that break/fix was expensive; not only was the machine you needed fixed broken, your business had to eat the cost of downtime. Now that many businesses have benefited from the proactive approach to IT management, and managed IT services are a big part of business for a lot of companies, one question is left unanswered: What happens when technology breaks under a managed IT services agreement?
Macro Systems Blog
Outsourcing your IT management or project management is routine for modern businesses, but it wasn’t always. For the first couple of decades of IT for business, outsourcing was the only way you were going to get a piece of technology up and working again without massive capital investment. Below we'll take a look at the break/fix method to IT management and how it is far more expensive than you may be aware of.