If your business has never experienced a major computer problem, then it's easy to underestimate just how damaging downtime can be. This conclusion can be drawn from a recent survey of small business owners, where 65% estimated they would only lose $500 if their company's network went down for a day. In reality, downtime is much more costly than $500.
The way you treat customers, handle their feedback, and serve their needs can be the most powerful selling point of your business. Customer satisfaction comes down to the way customers feel after they've made a purchase. Your customer service policy can either make or break your business. Here's how to bulletproof your customer service policy.
The modern IT landscape is dramatically changing from a model where an IT department controls everything to companies outsourcing their IT services. This paradigm shift challenges older ideas about traditional network security equating ownership and control with strong security. Does your business view IT outsourcing as a security help or a hindrance?
Perouse the YouTube comments on any popular video and it will appear like a teenybopper is texting a neo nazi. The level of stupidity seen in the comments of YouTube is the ultimate proof of human idiocy. Finally, after years of putting up with people's hate and ignorance, YouTube is cracking down on comments!
When experiencing a computer problem, what is the first thing you do to troubleshoot it? If you are an experienced PC user, then you will try turning your machine on and off again. Your computer's restart button can feel like a magic wand that takes care of any issue, but do you know how this fix-it wizardry works?
You make thoughtful decisions throughout your entire workday, why should you have to end the day by making another one? Is it better to turn your computer off or leave it powered on? You can find passionate PC users on both sides of the on/off fence. Here are some practical considerations to help inform and empower your decision.
Your company's network may be your most important marketing tool. An intranet that is logically designed and well maintained will assist your marketing team in accessing and sharing relevant information. This marketing information is shared using network applications. Here are five of the most valuable intranet apps you will need to provide your marketing team with.
Do you think your computer is the only technology you own that is vulnerable to hackers? You may be surprised to learn that there are other technologies in your office and home that can be hacked without you knowing about it. Here's a list of five of the most surprising technologies that may be putting your information at risk.
When looking for a mate, you will be most attracted to a "total package." This is a guy or a girl that has it all: Looks, personality, a sense of humor, and everything else your heart desires. Looking for a business partner is a lot like looking for a mate. You want to go with a company that is a total package.
According to a new study from the International Data Corporation, tablets are expected to outsell PCs for the first time in the fourth quarter of 2014. While mobile device sales have been trending this way for years, this is the first time the mighty PC will be dethroned by a gadget. What does this mean for your business?
Chances are, you've sat through some really exciting and useful webinars. But, there's probably more of a chance that you've sat through some pretty dull ones as well. Have you ever considered hosting your own?
In its infancy, social media was adopted by teenagers and used to share personal opinions. Many businesses took their sweet time adopting social media as part of their marketing strategy, supposing it to be a fad. Now that social media has grown up, almost every business has a social media presence, yet many companies still ban its use in the workplace.
If a hacker manages to get their grubby hands on your computer, you're going to have a bad time. Of course, how bad of a time you have depends on your hacker's intentions. There are several things hackers can do to harm you, here are four of the most common ways hackers can disrupt your life.
If you haven't yet upgraded from Windows XP, then you (and 500 million users) must have strong reasons for hanging onto a twelve year old product. Unfortunately, everybody's strong reasons won't hold water come April 8th, 2014 when Microsoft stops supporting XP with new security patches.
Wouldn't you like to be more productive at work? For most of us, increased productivity means making more money, spending more time on what matters most (family, friends, etc.), and simply just feeling better. Many of us seek to increase productivity with elaborate and complicated methods. Here are five ways to increase your productivity, starting today.
With all the advancements in security technology, it's only a matter of time before clunky passwords are replaced with a more secure and more convenient solution. Unlocking your technology with a fingerprint reader is an easy and fun alternative that's being integrated with some of the latest devices; but how safe are fingerprint readers?
In our last blog article, we introduced the IT trend of employees bringing in their personal devices to work (BYOD). We looked at 5 ways BYOD can help your business, but BYOD is not without risks. In part 2, we will cover five risks BYOD brings to your company's network and what you can to do manage them.
The latest trend in business technology is employees bringing in their personal devices to work. This trend is commonly referred to as BYOD (Bring Your Own Device), and it's presenting businesses with both new opportunities and challenges. We will breakdown BYOD into 2 parts: benefits and risks. In part 1, we will look at five benefits of BYOD.
Last week Apple Inc. announced the newest developments in the iPhone product line. The company has decided to release two new products, the iPhone 5s and iPhone 5c. These two new models come with the potential to aid you in business by simplifying your daily tasks, providing you with powerful organization tools, and increasing your productivity at work.
Trojan:Win32/Crilock.A is a new Internet virus that will cripple your computers. This severe virus is what's known as ransomware because it will hold your PC hostage and steal your data. It first made an appearance on September 10th, 2013, and it's keeping the cyber security world busy. Here's everything you need to know about Trojan:Win32/Crilock.A.
