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Macro Systems Blog

Macro Systems has been serving the Metro Washington, DC area since 1997, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses.

Explaining IT Metrics

Explaining IT Metrics

Any business can benefit from data and use it to enhance its operations. This is especially the case where information technology is involved. By collecting the right metrics, you can better evaluate your business IT’s performance and identify areas for improvement.

Let’s review what some of these metrics should be.

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A Look at Artificial Intelligence Bias

A Look at Artificial Intelligence Bias

Over the past few years, artificial intelligence has become a bona fide buzzword amongst businesses of all sizes, with 97% of respondents to a Forbes survey seeing a potential benefit in some way, shape, or form. That being said, with it being integrated everywhere in our modern lives, it is critical that we remember that AI is still a human invention, and as such, it is vulnerable to our own implicit biases.

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Three Problems that Cybercrime Causes for Businesses

Three Problems that Cybercrime Causes for Businesses

Cyberthreats aren't limited to large corporations and enterprises, which is unfortunate for small businesses. Even small businesses and local shops face the constant risk of cyberattacks. Listed below are some concerning statistics regarding one of the fastest-growing cyberthreats.

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Takeaways from the VirusTotal Data Leak

Takeaways from the VirusTotal Data Leak

In 2004, a service called VirusTotal was launched and quickly became a popular antivirus and malware scanner to help detect threats in various files and URLs. It became popular enough that it was officially acquired by Google in 2012 and ultimately assimilated into Chronicle, a cloud-based security operations suite for enterprise businesses. However, despite this impressive pedigree, we find ourselves able to look to VirusTotal as a sobering reminder of how fickle cybersecurity can be, with the service being the source of some limited data exposure.

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Google Alerts can be a Helpful Resource

Google Alerts can be a Helpful Resource

There are numerous ways that Google can be a valuable resource for a business of any size. One way that you may not have thought of before: an automated insights collector.

Listed below: how you could be using Google Alerts to keep yourself up to speed on basically whatever you want.

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Your IT Department Should Have Its Own Mission Statement

Your IT Department Should Have Its Own Mission Statement

You’re probably familiar with the concept of a mission statement, particularly in terms of your business as a whole. However, did you know that you don’t need to stop there? You can—and we’d argue, should—establish more specific organizational missions for your different departments. Consider how you can benefit from creating a mission for your IT team to uphold throughout its operations, and how you might go about doing so.

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Critical Certifications Your IT Staff Should Have

Critical Certifications Your IT Staff Should Have

Information technology is a constantly changing industry, with practices shifting all the time. As a result, anyone you have working on your company’s IT should be actively seeking out various certifications to confirm that they are keeping up to date on modern trends and standards. To help you accomplish this, we’ve put together a brief list of valuable IT certifications that your IT personnel—whether they’re in-house employees or outsourced professionals—should have.

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Explaining the Global Identity System

Explaining the Global Identity System

Who are you? While it’s a question that has been asked in all contexts with all levels of metaphysicality attached—from asking someone their name to prompting someone to follow a path of spiritual self-discovery—the growth of the metaverse once again urges us to ask it in a more literal way. When accessing a conglomeration of various services and platforms, how many identities will each user need to juggle?

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The Legend of the Tell-Tale Hard Drive

The Legend of the Tell-Tale Hard Drive

If Edgar Allan Poe worked in an office, here’s what one of his works would sound like:

True!—nervous—very, very dreadfully nervous I have been and am, but why will you say that I am mad? The office had sharpened my senses—not destroyed—not dulled them. Above all was my sense of hearing. I heard all things in heaven and on earth and many things in…the other place. So, how then am I mad, especially when I can so healthily and calmly tell you this story?

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A Data Breach Response Plan is Critical for Your Business

A Data Breach Response Plan is Critical for Your Business

While the focus of our attention is usually preventing and avoiding cybersecurity breaches, it is critical that we address how your business responds to a successful breach attempt. Listed below are tips on how to create a successful data breach response plan.

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How to Download Google Workspace Files

How to Download Google Workspace Files

Google Workspace is a solid tool that helps you get a lot done, but sometimes you may find yourself in a position where you need to download the files and take them with you or send them to someone. In these instances, you might not want to share the link. Instead, you can simply download them as whatever file format you require!

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How Protected is Your Employee's Data?

How Protected is Your Employee's Data?

When we talk about data privacy in a business, the default is to usually think about the data the business has collected and compiled from its clientele. On the other hand, that’s just one type of data a business has. There’s also a lot of data that is collected by the business about that business’ employees. So, how well protected is this data?

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Explaining Encryption

Explaining Encryption

Keeping your data protected is a colossal concern these days, with more and more safeguards needed to prevent it from being exfiltrated. Encryption is a great way to keep your data from being any good to those who might steal it. Listed below is an explanation about what encryption is, and how it works in practice.

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Advantages of Remote Work

Advantages of Remote Work

Remote work has been embraced over the past two years, in no small part due to the impact of the pandemic. That being said, some of the impacts of remote work have made it clear to many businesses that its advantages shouldn’t be sacrificed once it is no longer required. Let’s review how businesses can improve by continuing the practices of remote work, even after the need for remote work has passed.

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Not All Updates are Perfect

Not All Updates are Perfect

While we cannot express how critical it is to update your software and hardware in a timely fashion, it is imperative to keep in mind that some of these updates aren’t going to be perfect. An upcoming update to Google Workspace serves as the perfect example, as the company has recently released an alert to inform users about an issue affecting Google Drive.

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What You Need to Know about Deepfakes

What You Need to Know about Deepfakes

Did you know that maps as we know them are remarkably skewed? Due to some centuries-old superiority complexes and prejudices, the maps we’ve all been raised looking at have never been 100% accurate. However, this problem could soon be an element of cybercrime thanks to a developing technology that many have yet to take seriously, deepfake images, and how they could revolutionize cybercrime moving forward.

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What Can Be Learned From Coca-Cola’s Insider Trade Theft Case

What Can Be Learned From Coca-Cola’s Insider Trade Theft Case

Your organization's data is perhaps its most important resource, which is why it is so critical that it remains protected against all threats (including those that come from within your own business). Consider, for a moment, the ongoing trial of Xiaorong You, going on in Greenville, Tennessee. Accused of stealing trade secrets and committing economic espionage, You allegedly stole various BPA-free technologies from various companies—including Coca-Cola and the Eastman Chemical Company, amongst others—to the tune of $119.6 million.

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Explaining IT Buzzwords

Explaining IT Buzzwords

Nothing will irritate tech-savvy people more than listening to someone that essentially doesn't know what they are talking about, but uses technology jargon to seem like they do. It’s confusing for the non-technical too. This annoyance is largely due to the gap between using words and understanding complex and detailed technology processes. So, while there is some respect given to people who work to comprehend the terminology, most of the time, it’s just too much.

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Considering What Would Happen if All Data Became Exposed

Considering What Would Happen if All Data Became Exposed

What if all our personal data in existence was exposed? If every text message sent, every Internet search executed, every website viewed, everything we had ever done online, was made public? Gizmodo recently reached out to some experts for their insights. Listed below are their responses for you to consideration.

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Online Platforms Aiming for a More Secure Election

Online Platforms Aiming for a More Secure Election

The United States of America is well into its 2020 election season. Social media platforms and other online services are taking notice. Given the misuse of social media and other platforms in past elections, there is little wonder that there is some very real pressure on these platforms to establish policy and security measures to prevent these behaviors this time around.

Listed below is a neutral look at the situation, as well as an explanation about the initiatives that online platforms are now enacting.

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